{"id":19009,"date":"2022-04-11T17:01:08","date_gmt":"2022-04-11T15:01:08","guid":{"rendered":"https:\/\/gossen-photo.de\/?page_id=19009"},"modified":"2023-07-25T16:36:48","modified_gmt":"2023-07-25T14:36:48","slug":"customer-satisfaction","status":"publish","type":"page","link":"https:\/\/www.gossen-photo.de\/en\/customer-satisfaction\/","title":{"rendered":"CUSTOMER SATISFACTION AND COMPLAINTS"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1690295803548{padding-top: 10% !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1649688618795{padding-bottom: 5% !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #D72A39;\">Customer Satisfaction and Complaints<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1649678497565{padding-bottom: 8% !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1649747264710{padding-right: 10% !important;}&#8221;]As GOSSEN Foto- und Lichtmesstechnik we always strive to provide our customers with excellent products and distinguished service.<\/p>\n<p>We look forward to positive feedback from you, are happy to accept your suggestions for improvement and see every complaint as an opportunity to optimize our processes and increase customer satisfaction. If we gave you cause for complaint, we would be extremely sorry.<\/p>\n<p>For a quick assessment of customer satisfaction, you can use our fillable <a href=\"https:\/\/www.gossen-photo.de\/wp-content\/uploads\/DL\/Kundenzufriedenheit\/GFL-9110-FB Kundenzufriedenheit-Fragebogen-Englisch.pdf\" target=\"_blank\" rel=\"noopener\">questionnaire<\/a> and send it back to us. Customer complaints are very individual and you can bring them to us informally in all common ways.[\/vc_column_text]<style type=\"text\/css\" >#b_pf2pylfr193a3emk2z2d a{color:#a9a793; background:#000000; margin-top:0px; margin-bottom:0px;  margin-left:0px; margin-right:0px; font-weight:300; border-radius:0px;}#b_pf2pylfr193a3emk2z2d a:hover{color:#000000 ; background:#a9a793 ;}<\/style><div class=\"ta_left tf_btn_pos\" id=\"b_pf2pylfr193a3emk2z2d\" ><a class=\"rd_normal_bt small_rd_bt bt_icon_left   \" href=\"https:\/\/www.gossen-photo.de\/wp-content\/uploads\/DL\/Kundenzufriedenheit\/GFL-9110-FB Kundenzufriedenheit-Fragebogen-Englisch.pdf\" target=\"yes\"   ><i class=\"imf-download-2\" ><\/i><span>QUESTIONAIRE<\/span><\/a><\/div><style type=\"text\/css\" >#b_pf2pylfr193a3emk2z2d i {color:#a9a793;}#b_pf2pylfr193a3emk2z2d a:hover i{color:#000000;}<\/style><style type='text\/css'> @font-face{font-family: 'imf'; src:url('https:\/\/www.gossen-photo.de\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.eot'); src:url('https:\/\/www.gossen-photo.de\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.eot?#iefix') format('embedded-opentype'), url('https:\/\/www.gossen-photo.de\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.woff') format('woff'), url('https:\/\/www.gossen-photo.de\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.ttf') format('truetype'), url('https:\/\/www.gossen-photo.de\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.svg#oi') format('svg'); font-weight: normal; font-style: normal;}#b_pf2pylfr193a3emk2z2d .imf-download-2:before{font-family: 'imf'; font-weight: normal; font-style: normal;}#b_pf2pylfr193a3emk2z2d .imf-download-2:before{content: \"\\e2b8\";}<\/style>\n[vc_empty_space height=&#8221;1em&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1649688843637{margin-bottom: 0px !important;margin-left: 0px !important;border-left-width: 5px !important;padding-bottom: 0px !important;padding-left: 4% !important;border-left-color: #D72A39 !important;border-left-style: solid !important;}&#8221;]<strong>Contact us!<\/strong><\/p>\n<p>Phone: +49 911 800621 0<br \/>\nFax: +49 911 800621 29<br \/>\nEmail: info@gossen-photo.de<\/p>\n<p>Mail:<br \/>\nGOSSEN Foto- und Lichtmesstechnik GmbH<br \/>\nLina-Ammon-Str. 22<br \/>\n90471 Nuremberg<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;4em&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;full-width-section&#8221; css=&#8221;.vc_custom_1649679755738{padding-top: 5em !important;padding-bottom: 8em !important;background-color: #d9d7cf !important;}&#8221; el_id=&#8221;beschwerden&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243; animation=&#8221;rda_fadeInUp&#8221; el_id=&#8221;bullet&#8221;]\n<!-- lists --><div class=\"rd_list_2 rd_list_left\"><style type='text\/css'> @font-face{font-family: 'el'; src:url('https:\/\/www.gossen-photo.de\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack02\/icons\/fonts\/el.eot'); src:url('https:\/\/www.gossen-photo.de\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack02\/icons\/fonts\/el.eot?#iefix') format('embedded-opentype'), url('https:\/\/www.gossen-photo.de\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack02\/icons\/fonts\/el.woff') format('woff'), url('https:\/\/www.gossen-photo.de\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack02\/icons\/fonts\/el.ttf') format('truetype'), url('https:\/\/www.gossen-photo.de\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack02\/icons\/fonts\/el.svg#oi') format('svg'); font-weight: normal; font-style: normal;}#rand_edf7s22u58ufmzytep5r .el-lightbulb:before{font-family: 'el'; font-weight: normal; font-style: normal;}#rand_edf7s22u58ufmzytep5r .el-lightbulb:before{content: \"\\e030\";}<\/style>\n<style type=\"text\/css\" >.rd_list_1 .list_item_ctn { border-color:#666666}.rd_list_1 #rand_edf7s22u58ufmzytep5r .list_icn i,.rd_list_1_alt #rand_edf7s22u58ufmzytep5r .list_icn i{color:#ffffff;}.rd_list_2 #rand_edf7s22u58ufmzytep5r:after{background:#000000;}.rd_list_2 #rand_edf7s22u58ufmzytep5r .list_icn i{color:#ffffff;}.rd_list_3 #rand_edf7s22u58ufmzytep5r .list_icn,.rd_list_5 #rand_edf7s22u58ufmzytep5r .list_icn,.rd_list_6 #rand_edf7s22u58ufmzytep5r .list_icn{background:#ffffff;}.rd_list_4 #rand_edf7s22u58ufmzytep5r{background:#ffffff;}#rand_edf7s22u58ufmzytep5r h3{color:#000000;}#rand_edf7s22u58ufmzytep5r p{color:#000000;}.rd_list_7 #rand_edf7s22u58ufmzytep5r .list_icn{color:#ffffff;}<\/style><div class=\"list_item_ctn\" id=\"rand_edf7s22u58ufmzytep5r\"><div class=\"list_icn\"><i class=\"el-lightbulb\"><\/i><\/div><div class=\"list_desc\"><h3>REQUIRED INFORMATION IN THE EVENT OF COMPLAINTS<\/h3><p>In order to process your complaint as quickly and efficiently as possible, we need the following information from you:<\/p>\n<ul style=\"list-style-position: outside;\">\n<li>your company name<\/li>\n<li>a (technical) contact person<\/li>\n<li>the order or service number or the calibration certificate number with date (top and bottom line on the calibration mark)<\/li>\n<li>a detailed description of the reason for your complaint<\/li>\n<\/ul>\n<p><\/p><\/div><\/div><\/div>\r\n\r\n<!-- lists END-->\n[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; animation=&#8221;rda_fadeInUp&#8221;]\n<!-- lists --><div class=\"rd_list_2 rd_list_left\"><style type='text\/css'> @font-face{font-family: 'el'; src:url('https:\/\/www.gossen-photo.de\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack02\/icons\/fonts\/el.eot'); src:url('https:\/\/www.gossen-photo.de\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack02\/icons\/fonts\/el.eot?#iefix') format('embedded-opentype'), url('https:\/\/www.gossen-photo.de\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack02\/icons\/fonts\/el.woff') format('woff'), url('https:\/\/www.gossen-photo.de\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack02\/icons\/fonts\/el.ttf') format('truetype'), url('https:\/\/www.gossen-photo.de\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack02\/icons\/fonts\/el.svg#oi') format('svg'); font-weight: normal; font-style: normal;}#rand_hg3cl582ozcbcxriu480 .el-lightbulb:before{font-family: 'el'; font-weight: normal; font-style: normal;}#rand_hg3cl582ozcbcxriu480 .el-lightbulb:before{content: \"\\e030\";}<\/style>\n<style type=\"text\/css\" >.rd_list_1 .list_item_ctn { border-color:#666666}.rd_list_1 #rand_hg3cl582ozcbcxriu480 .list_icn i,.rd_list_1_alt #rand_hg3cl582ozcbcxriu480 .list_icn i{color:#ffffff;}.rd_list_2 #rand_hg3cl582ozcbcxriu480:after{background:#000000;}.rd_list_2 #rand_hg3cl582ozcbcxriu480 .list_icn i{color:#ffffff;}.rd_list_3 #rand_hg3cl582ozcbcxriu480 .list_icn,.rd_list_5 #rand_hg3cl582ozcbcxriu480 .list_icn,.rd_list_6 #rand_hg3cl582ozcbcxriu480 .list_icn{background:#ffffff;}.rd_list_4 #rand_hg3cl582ozcbcxriu480{background:#ffffff;}#rand_hg3cl582ozcbcxriu480 h3{color:#000000;}#rand_hg3cl582ozcbcxriu480 p{color:#000000;}.rd_list_7 #rand_hg3cl582ozcbcxriu480 .list_icn{color:#ffffff;}<\/style><div class=\"list_item_ctn\" id=\"rand_hg3cl582ozcbcxriu480\"><div class=\"list_icn\"><i class=\"el-lightbulb\"><\/i><\/div><div class=\"list_desc\"><h3>Dealing with Complaints DEALING WITH COMPLAINTS<\/h3><p>After we have received your complaint, we will contact you as soon as possible. The complaint will be examined by one of our employees and all documents relating to this process will be viewed on our premises.<br \/>\nIf necessary, you will receive feedback from us on your complaint at every processing step and we will clarify which solution we can propose to you.<br \/>\nIf problems can be solved quickly, we will contact you directly with an adequate suggestion.<br \/>\n<\/p><\/div><\/div><\/div>\r\n\r\n<!-- lists END-->\n[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]\n<!-- lists --><div class=\"rd_list_2 rd_list_left\"><style type='text\/css'> @font-face{font-family: 'el'; src:url('https:\/\/www.gossen-photo.de\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack02\/icons\/fonts\/el.eot'); src:url('https:\/\/www.gossen-photo.de\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack02\/icons\/fonts\/el.eot?#iefix') format('embedded-opentype'), url('https:\/\/www.gossen-photo.de\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack02\/icons\/fonts\/el.woff') format('woff'), url('https:\/\/www.gossen-photo.de\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack02\/icons\/fonts\/el.ttf') format('truetype'), url('https:\/\/www.gossen-photo.de\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack02\/icons\/fonts\/el.svg#oi') format('svg'); font-weight: normal; font-style: normal;}#rand_gmy4qyvwkunt6dcfeq2k .el-lightbulb:before{font-family: 'el'; font-weight: normal; font-style: normal;}#rand_gmy4qyvwkunt6dcfeq2k .el-lightbulb:before{content: \"\\e030\";}<\/style>\n<style type=\"text\/css\" >.rd_list_1 .list_item_ctn { border-color:#666666}.rd_list_1 #rand_gmy4qyvwkunt6dcfeq2k .list_icn i,.rd_list_1_alt #rand_gmy4qyvwkunt6dcfeq2k .list_icn i{color:#ffffff;}.rd_list_2 #rand_gmy4qyvwkunt6dcfeq2k:after{background:#000000;}.rd_list_2 #rand_gmy4qyvwkunt6dcfeq2k .list_icn i{color:#ffffff;}.rd_list_3 #rand_gmy4qyvwkunt6dcfeq2k .list_icn,.rd_list_5 #rand_gmy4qyvwkunt6dcfeq2k .list_icn,.rd_list_6 #rand_gmy4qyvwkunt6dcfeq2k .list_icn{background:#ffffff;}.rd_list_4 #rand_gmy4qyvwkunt6dcfeq2k{background:#ffffff;}#rand_gmy4qyvwkunt6dcfeq2k h3{color:#000000;}#rand_gmy4qyvwkunt6dcfeq2k p{color:#000000;}.rd_list_7 #rand_gmy4qyvwkunt6dcfeq2k .list_icn{color:#ffffff;}<\/style><div class=\"list_item_ctn\" id=\"rand_gmy4qyvwkunt6dcfeq2k\"><div class=\"list_icn\"><i class=\"el-lightbulb\"><\/i><\/div><div class=\"list_desc\"><h3>EFFECT OF COMPLAINTS<\/h3><p>Every complaint is included in the respective management assessment of the company or the DAkkS calibration laboratory.<\/p><\/div><\/div><\/div>\r\n\r\n<!-- lists END-->\n[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1690295803548{padding-top: 10% !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1649688618795{padding-bottom: 5% !important;}&#8221;] Customer Satisfaction and Complaints [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1649678497565{padding-bottom: 8% !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1649747264710{padding-right: 10% !important;}&#8221;]As GOSSEN Foto- und Lichtmesstechnik we always strive to provide our customers with excellent products and distinguished service. We look forward to positive feedback from you, are happy to accept your suggestions for improvement and<br \/><a href=\"https:\/\/www.gossen-photo.de\/en\/customer-satisfaction\/\" class=\"more\">Read more<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":60,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19009","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.gossen-photo.de\/en\/wp-json\/wp\/v2\/pages\/19009","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gossen-photo.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gossen-photo.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gossen-photo.de\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gossen-photo.de\/en\/wp-json\/wp\/v2\/comments?post=19009"}],"version-history":[{"count":1,"href":"https:\/\/www.gossen-photo.de\/en\/wp-json\/wp\/v2\/pages\/19009\/revisions"}],"predecessor-version":[{"id":20330,"href":"https:\/\/www.gossen-photo.de\/en\/wp-json\/wp\/v2\/pages\/19009\/revisions\/20330"}],"wp:attachment":[{"href":"https:\/\/www.gossen-photo.de\/en\/wp-json\/wp\/v2\/media?parent=19009"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}